60% OF A RESTAURANT SUCCESS DEPENDS ON THE ROOM
“If you have a good kitchen and a bad service, the customer will not come back.
Only with attentive, friendly, effective and smiling waiters you can get a great restaurant. “
(Joan Moll)
TRAINING THE WAITERS IN CUSTOMER SERVICE IS VERY PROFITABLE
It increase sales and profitability, while reducing supervision needs and staff turnover.
57% of customers do not come back to a restaurant if they consider they received a poor service.
67% of customers served by an unfriendly waiter will not recommend that restaurant.
70% of customers with a complaint still come if they get a proper solution, or even up to 95% when it was quickly solved.
91% of customers choose a restaurant considering online reviews, where service is a key factor to assess.
This customer service training course using the SMART GAME Trainapp is enhanced with an innovative LEARNING RETENTION SYSTEM that will grow your restaurant by training your waiters in the easiest, most motivating and effective way.
LEARNING WILL BECOME VERY EASY AND FUN
Trainapp is the most effective method to improve the learning curve of employees with the minimum effort and time that restaurants were waiting for.
Applying neurodidactic gamification techniques, we can make motivating and easy the tedious task of studying new concepts, practicing and reviewing them until retaining everything, and applying them with agility to the daily professional tasks.
They will learn by playing the attractive challenge of getting their knowledge by train to the end of the road, through a training itinerary of questions.
WHAT DO YOU NEED?
Play with Trainapp about 10 min/day for 2-4 weeks.
A mobile device from which they can learn at their own pace.
An artificial intelligence algorithm ensures that each waiter learns from his mistakes, and performs as many reviews as he needs to end up dominating and consolidating in his memory more than 95% of the course content.
TEMARY:
100 strategic concepts that will build the ideal waiter that your customers demand to increase the turnover of your restaurant.
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Optimize the attention to each client profile so that you can enjoy your experience in the restaurant, considering the opportunities or threats it represents.
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Know and apply persuasive sales techniques that increase the average customer ticket while guaranteeing their satisfaction.
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Know the ways to serve and serve customers properly, creating a culture of attention to detail.
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Manage complaints properly and convert them into a good experience.
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Motivate to have a good attitude that helps them get good tips.
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Streamline procedures to provide a more efficient service.
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Prepare and serve coffees and beers optimally.
“If you want different results, do not do the same”
TRAINAPP IS AN APP AVAILABLE FOR:
With Trainapp your restaurant can benefit from the method of neurodidactic training used by large multinationals to train their comercial teams, and get your waiters to give the best attention to customers to increase your sales.
App access for 12 months to check the contents learned
Assess your experience by trying a FREE Trainapp DEMO
Multichannel technical support
(by mail, phone & whatsapp)
Very cost-effective rates, adaptable to your budget
Tell us your professional data and we will contact you:
La remisión de este formulario supone una acción afirmativa que usted está conforme con los términos y condiciones generales de uso de la web corporativa de Siltom Institute y TRAINAPP. Responsable: SILTOM INSTITUTE, S.L. B-66473372 C/ Capitán Arenas, 3 Esc.A 5-1. 08034 Barcelona E-mail: info@siltom.com. Finalidad: Contacto para proporcionar información comercial o científica relativa a la formación neurodidáctica o a como implementarla con el videojuego Trainapp. Legitimación: Consentimiento del usuario y relación contractual. Destinatarios: Empresas interesadas en apoyar su formación con metodología neurodidáctica que potencie la efectividad de su recordatorio a largo plazo y transferencia práctica del aprendizaje. Información adicional: Política privacidad
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